Citi Group Analyst – Digital Analytics 

India, Karnataka, Bengaluru 

380600049

We support the business in identifying Opportunities to improve the overall Digital offerings for our Customers across various Digital Channels (App/Website).

• Perform Digital Journey level deep dives to understand points of friction and ways to minimize Friction & optimize journeys
• Identify key pain points of customers on Digital channels and find Digital Solutions to fix these issues..
• Understand Call leakages from Digital Journeys and perform NLP to help identify the root cause and recommend best in class solutions to reduce leakages.
• Work in collaboration with the tech Teams & Digital products teams to test and measure various digital initiatives.

As awho should be able to perform below behaviors in their day to day role:

• Client Obsession– Create client centric analytic solution to business problems. Individual should be able to have a holistic view of multiple businesses and develop analytics solutions accordingly.
• Analytic Project Execution– Work on complex analytic projects. This would require an understanding of business context, conversion of business problems in modeling, and implementing such solutions to create economic value.
• Statistical mind set– Proficiency in basic statistics, hypothesis testing
• Presentation Skills: Delivering high class presentation to deliver the thoughts, the solutions or the problem for business stakeholders and senior management
• Project Management– Should have skillset to manage project in terms of creating project plan, assigning responsibilities, and ensuring appropriate communication
• Contribute to organizational initiativesin wide ranging areas including competency development, training, organizational building activities etc.

Required :

The most important skill that our analyst should possess is their love for data and their eagerness for new challenges & solving new problems. Apart from these, they should also have the following skillset

• 2-5 years of experience in Analytics - Demonstrated evidence of solving business problems through well-structured analysis.
• Strong programming skills in Python , Pyspark.
• Adobe Analytics - Site Catalyst experience preferred
• Worked on the project leveraging text analytics and NLP techniques.
• Preference for analysts who have worked in or with Digital Business / Fintech / ecommerce problems

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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