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Citi Group Analyst – Digital Analytics 
India, Karnataka, Bengaluru 
380600049

19.07.2024

We support the business in identifying Opportunities to improve the overall Digital offerings for our Customers across various Digital Channels (App/Website).

  • Perform Digital Journey level deep dives to understand points of friction and ways to minimize Friction & optimize journeys
  • Identify key pain points of customers on Digital channels and find Digital Solutions to fix these issues..
  • Understand Call leakages from Digital Journeys and perform NLP to help identify the root cause and recommend best in class solutions to reduce leakages.
  • Work in collaboration with the tech Teams & Digital products teams to test and measure various digital initiatives.

As awho should be able to perform below behaviors in their day to day role:

  • Client Obsession– Create client centric analytic solution to business problems. Individual should be able to have a holistic view of multiple businesses and develop analytics solutions accordingly.
  • Analytic Project Execution– Work on complex analytic projects. This would require an understanding of business context, conversion of business problems in modeling, and implementing such solutions to create economic value.
  • Statistical mind set– Proficiency in basic statistics, hypothesis testing
  • Presentation Skills: Delivering high class presentation to deliver the thoughts, the solutions or the problem for business stakeholders and senior management
  • Project Management– Should have skillset to manage project in terms of creating project plan, assigning responsibilities, and ensuring appropriate communication
  • Contribute to organizational initiativesin wide ranging areas including competency development, training, organizational building activities etc.

Required :

The most important skill that our analyst should possess is their love for data and their eagerness for new challenges & solving new problems. Apart from these, they should also have the following skillset

  • 2-5 years of experience in Analytics - Demonstrated evidence of solving business problems through well-structured analysis.
  • Strong programming skills in Python , Pyspark.
  • Adobe Analytics - Site Catalyst experience preferred
  • Worked on the project leveraging text analytics and NLP techniques.
  • Preference for analysts who have worked in or with Digital Business / Fintech / ecommerce problems

Education:

  • Bachelors/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Decision ManagementSpecialized Analytics (Data Science/Computational Statistics)


Time Type:

Full time

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