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NICE Senior Client Services Project Manager 
United States, Oregon 
380124388

29.05.2025

Responsibilities & Deliverables:

  • Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.
  • Ensure implementation of projects per client requirements. Create and facilitate Project/Program Steering Meetings as required.
  • Responsible for the delivery and management of all project scope with a focus on ensuring high levels of customer satisfaction.
  • Responsible for End-to-end management of Projects or Program(s) including:
    • Project or Program definition, estimation, and planning, potentially including Projects managed by other Project Managers
    • Scope Management
    • Time Management
    • Cost Management
    • Quality Management
    • Human Resource/ Personnel Management – including geographically diverse teams
    • Communications Management
    • Risk & Issue Management
    • Procurement/Subcontractor Management
    • Revenue Forecasting
  • Customer and NICE Stakeholder Management
  • Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required.
  • Develop, manage, and maintain detailed project plans and schedule throughout the project life cycle, assuming complete ownership of all aspects of the solution delivery.
  • Team building and team motivation to achieve Project or Program objectives.
  • Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels.
  • Develop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required.
  • Contribute to team efforts to continually improve services delivery methodology and tools including TeamLine.
  • Be able to identify opportunities and partner with Services Sales cultivate opportunities to sell services within the portfolio of accounts.

Qualifications & Education Requirements:

  • Strong knowledge about client service. Experience in an IT Professional Services organization is preferred.
  • Experience in PMI Standards and approach. PMP certification is preferred but not a requirement.
  • Experience in Call Center Operations and related Products/Software is preferred but not a requirement.
  • Good management and leadership abilities.
  • Excellent communication and presentation skills.
  • Ability to grasp the requirements of clients and ensure they are addressed through the project execution.
  • Strong knowledge of Project Management practices and Professional Services delivery.
  • Ability to review project risk factors and suggest alternative solutions.
  • In-depth project management and technical experience.
  • Ability to identify when customer need translates into opportunity for selling additional services.

Personal Leadership Skills:

  • Collaborates with team members to achieve results.
  • Manages in complex environments, in matrix organizations, and with major customers.
  • Leads in highly complex environments, in matrix organizations, and with major customers.
  • Effectively manages complexity and change in his/her professional domain.
  • Ability to effectively communicate complex technical subject matter in a clear and concise fashion.
  • Persuasive, confident with excellent negotiation skills
  • Passionate and empathetic towards the customer experience
  • Self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction.
  • Develops, drives, and contributes the team.

Business Impact:

  • Sound business and financial understanding.
  • Experience in partnering with clients.
  • Strong focus on customer satisfaction.
  • Responsible for revenue delivery and forecasting.
  • Value realization.
  • Identify Services business opportunity.
  • Holds full domain responsibility.
  • Excellent business and financial understanding.
  • Experience in partnering with clients to deliver added value at every touch point of project execution.
  • Proactively seeks improvement within and across domain.
  • Experience in partnering with clients to deliver high-level added value at every touch point of project execution.