NICE Senior Specialist Client Services Project Manager 

India, Maharashtra, Pune 

633781051

Manage the full system lifecycle development, change control processes, and risk analysis for the NICE AI Customer Service Automation solution delivery

Ensure seamless project execution by directing project development and delivery from initiation to completion, fostering inter-departmental coordination and clear communication.

Define project scope, goals, and deliverables in collaboration with stakeholders (internal, customers, and partners), and set/manage project expectations accordingly.

Develop comprehensive project plans, diagrams, and communication documents, including progress reports, proposals, and requirements documentation.

Estimate required resources and negotiated their allocation with relevant managers.

Plan and schedule project timelines and milestones, track deliverables using appropriate tools, and deliver presentations on project status.

Mentor and lead project teams to foster a collaborative environment and share expertise.

Maintain relevant and up to date project details and information in our system of project record, Salesforce.

Manage the client experience as the CEO of the project and as the face of NICE leading through escalations, governance and steerco meetings.

Bachelor’s degree in business management or related work experience required

12+ years’ experience in project management or technically relevant occupation

Experience in Software as a Service (SaaS)

Strong project management skills in planning and coordination for timely delivery

Clear and effective communication skills .

Analytical, continuous improvement and inquisitive mindset.

Ability to think creatively and develop solutions to complex problems.

Team-oriented with strong interpersonal skills.

Early adopter of innovative technologies.

Strong sense of accountability and ownership.

Professional communication, behavior and demeanor.

Promote the use of AI tools to enhance decision-making and operational efficiency across business units.

PMP Certification

Generative AI models, NLU techniques, and automation principles.

CRM integrations, APIs, and other ecosystem technologies.

Industry trends and emerging technologies in AI and digital customer engagement.