NICE Specialist Client Services Project Manager 

India, Maharashtra, Pune 

79089140

As a Specialist Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.

· Overall responsibility throughout the project lifecycle including requirements definition, business analysis, design, implementation, testing and deployment

· Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints, Build and manage client relationships

· Mentor staff with a hands-on approach and foster a learning and growth environment

· Actively transform business requirements into creative business solutions using existing products and new ideas that demonstrate out-of-the-box thinking

· Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues

· Handles customer escalation and provides corrective actions plan

· Maintain contact and communication with customer, internal team members, stake holders, and other participants to ensure on time completion of project delivery up to client expectations.

· Identify project priority conflicts and report any issues affecting overall project delivery

· Coordinate with various groups in NICE across locations to ensure success of the Program

· Communicate program status to stake holders and executives

· Plan for project contingencies and anticipate variations that may affect resources, successful implementation

· Minimum 8+ years, hands-on, technology experience – A MUST

· Minimum 5 years project management experience for in the software/IT industry

· Fluent in English (writing and speaking)

· PMP or Prince2 certification

· BA degree or equivalent

· Proven experience managing several major projects involving diverse operations and technology groups

· Strong problem-solving skills

· Proven ability to negotiate and influence business decisions and directions

· Excellent organizational, customer service and people skills

· Excellent problem-solving skills

· Ability to meet deadlines

· Ability to travel up to 15% of the time

· Financial securities industry experience including Risk Management, Compliance, AML- HUGE PLUS

· Experience working with Waterfall/Agile methodologies

· Experience with Onsite and offshore delivery model

Reporting into: Tech Manager

Role Type: Individual Contributor