Bank Of America Production Specialist II United States, Florida, Jacksonville 370828422
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Job Description:
Job Description:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.
This position requires an individual who is production and quality focused and who can work in a high volume, fast-paced environment. Position requires repetitive administrative functions related to the Vault process, to meet the line of business deadlines and goals. The individual must be reliable, motivated, and a team player with exceptional work habits.
Responsibilities
Resolves peer or customer escalations and inquiries
Executes on policies and procedures in connection with firm policies and guidelines regarding document management
Addresses issues in production proactively and handles complex client escalations
Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
Monitors and reviews documentation requirements
Demonstrate reliability through consistent attendance and punctuality
Collaborate effectively as a team player to support overall department workflow
Exhibit strong work habits and commitment to excellence in all responsibilities
Required Qualifications:
2 years in operations or production environment
Strong organizational skills and attention to detail
Ability to lift, move and file physical documents and boxes as needed
Ability to adapt to changing priorities with excellent time management
Desired Qualifications:
Experience with LINX (Locate Index Navigate Extract) & GCA Report Repository (Content Navigator) applications
Knowledge of productivity and quality standards in a production environment
Strong communication skills with team members and leadership
Skills
Business Operations Management
Policies, Procedures, and Guidelines Management
Issue Management
Confronting Bias
Adaptability
Attention to Detail
Customer and Client Focus
Collaboration
Organizational Effectiveness
Prioritization
Problem Solving
Quality Assurance
Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent
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