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Bank Of America Production Specialist II 
United States, Florida, Jacksonville 
370828422

09.07.2025

Job Description:

Job Description:

This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

This position requires an individual who is production and quality focused and who can work in a high volume, fast-paced environment. Position requires repetitive administrative functions related to the Vault process, to meet the line of business deadlines and goals. The individual must be reliable, motivated, and a team player with exceptional work habits.

Responsibilities

  • Resolves peer or customer escalations and inquiries

  • Executes on policies and procedures in connection with firm policies and guidelines regarding document management

  • Addresses issues in production proactively and handles complex client escalations

  • Prioritizes and organizes work to increase effectiveness, efficiency, and productivity

  • Monitors and reviews documentation requirements

  • Demonstrate reliability through consistent attendance and punctuality

  • Collaborate effectively as a team player to support overall department workflow

  • Exhibit strong work habits and commitment to excellence in all responsibilities

Required Qualifications:

2 years in operations or production environment

Strong organizational skills and attention to detail

Ability to lift, move and file physical documents and boxes as needed

Ability to adapt to changing priorities with excellent time management

Desired Qualifications:

  • Experience with LINX (Locate Index Navigate Extract) & GCA Report Repository (Content Navigator) applications

  • Knowledge of productivity and quality standards in a production environment

  • Strong communication skills with team members and leadership

Skills

  • Business Operations Management

  • Policies, Procedures, and Guidelines Management

  • Issue Management

  • Confronting Bias

  • Adaptability

  • Attention to Detail

  • Customer and Client Focus

  • Collaboration

  • Organizational Effectiveness

  • Prioritization

  • Problem Solving

  • Quality Assurance

Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)