Bank Of America Production Specialist II 

United States, Florida, Tampa 

463192410

This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Responsibilities:

• Addresses issues in production proactively and handles complex client escalations
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
• Monitors and reviews documentation requirements
• Resolves peer or customer escalations and inquiries
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

REQUIRED QUALIFICATIONS:

• Experience working with mortgage documents
• 2 years in operations or production environment
• Ability to bend and move about the production floor to push carts, move documents or boxes, and lift 25-50 pounds
• Ability to leverage data and reporting to manage inventory and service level agreements

DESIRED QUALIFICATIONS:

• Experience with PDIM (Physical Document Inventory Management) application

Skills:

• Adaptability
• Attention to Detail
• Business Operations Management
• Customer and Client Focus
• Policies, Procedures, and Guidelines Management
• Collaboration
• Issue Management
• Organizational Effectiveness
• Prioritization
• Problem Solving
• Confronting Bias

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)