PNC Software Engineer Senior Production Support/JAVA/Kafka/API/SpringBoot/Micro 

United States, Texas, Farmers Branch 

370277803

Daily Responsibilities:
• Provide front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.
• Solve production down situations under tight SLA deadlines.
• Root cause and problem resolution follow-up.
• Debug and fix production issues by analyzing code, complex sql queries & stored Procedures.
• As a part of L2 support team provide stand-by out of hrs support on rotational basis for production system
• Look for efficiency improvement in & productivity savings Drive & live by the culture of innovation resulting in highly efficient team and improving operational efficiency.
• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades.
• Communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues.
• Strong business acumen, communication, and presentation skillsRequired Skills:
• Extensive years of relevant IT experience (SDLC- Waterfall / Agile, Production Support).
• Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools.
• Experience troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk.
• Experience with Real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
• Ability to assess initial severity, gather impacts, creates tickets (REMEDY), engage necessary support teams, and escalate as necessary to ensure timely restoration.
• Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management.
• Ability to suggest, implement ideas for enhancing the customer experience and implement best practices for cost saving.
• Flexible to work for extended hours and on weekends as needed to handle high priority issues.
• Must be willing and able to express new ideas, concerns, and opinions directly to wider team in team meetings face-to-face and via remote-working tools.
• Ability to deal with complex information, processes, and relationships to derive a simple solution.
• Good ability to navigate ambiguity and quickly establish credibility.
• Excellent spoken and written English complete with clear oral communication skills.
• Experience in Change management and Incident management tools.Technical Skills:
• Monitoring Tools – Dynatrace, Grafana, Logscale.
• Familiar with Service Now, incident management, Problem Management, Change Management
• Good understanding of Micro services architecture especially Spring Boot framework for building microservice in JAVA, Apache KAFKA messaging system,
• Experience in API development.Desired Skills:
• Previous experience on an IT Application support team that provided front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.
• Experience in using Dynatrace and other monitoring tools.
• Working experience in SDLC processes
• Exposure to Banking and financial industryJob Description

• Provides detailed technical design and development of software solutions using existing and emerging technology platforms.
• Proposes & designs software solutions to address complex business needs.
• Writes code, tests and deploys software.
• Prepares technical and procedural documentation required for software.
• Maintains and debugs software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Application Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting, Technical Writing/DocumentationRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)
California Residents

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