Job responsibilities
- Organize and presenting material in the JPMSE OF
- Analyze, consolidate and support production of reports on trends/metrics/data suitable for consumption at varying seniority levels
- Support the preparation of the JPMSE OF documentation materials
- Provide guidance as a Subject Matter Expert on all outsourcing-related queries
- Assist with the management of outsourced services, including performance monitoring, risk assessment, and issue management
- Contribute actively to Continuous Improvement projects with a focus on operational readiness and efficiency improvements
- Produce regular reports on outsourcing-related metrics and provide insights and recommendations to management
- Build positive relationships through on-time delivery of commitments and ensure effective communication with stakeholders
- Support audit RFI (request for information) and sample testing
- Manage the shared mailbox in timely manner to provide stakeholders with added value response to their queries
- Prepare and delivering outsourcing trainings as per assigned focus topics
Required qualifications, capabilities, and skills
- Strong desire for learning, personal growth and undertaking responsibility
- Proactive approach to problem solving, taking end-to-end ownership of issues and having the determination to follow things through
- Tech savvy and proficient in MS Excel with advanced knowledge of MS PowerPoint
- Aptitude to work effectively as part of a team in a fast-paced, deadline-driven environment with competing priorities
- Agile approach to identifying solutions and proposing improvements
- Ability to gain commitment among stakeholders and drive initiatives to completion effectively and independently
- Capability to both provide and receive constructive peer feedback
- Fluency in both written and spoken English language is required
Preferred qualifications, capabilities , and skills
- Experience in financial services or related industries
- Practical knowledge of Automation Tools such as Alteryx and Tableau or a willingness to learn
- German language knowledge is an advantage
- Good analytical skills and high attention to detail
- Excellent communication skills both oral and written