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Philips Sr Director Market Process Innovation Leader South Africa, Free State, Dihlabeng Local Municipality 368379051
02.08.2024
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Sr Director, Market Process Innovation LeaderYour role:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Operationalization, oversight and continuous improvement for all processes related to Order intake, Quoting, Ecommerce, S&SD tools including PSA and Service Max, and operationalization of all New Business processes/products deployed by the BUs, Health Systems Sales and Services and Solutions Delivery into the NA geography.
- Accountable for the overall design and control of GBS process / performance and identifying what the correct processes and capabilities are needed to execute in the North America Region.
- Accountable to our customers to make it easier and faster for customers to do business with Philips via Ecommerce and to ensure that all tools are optimized.
- Drive and execute selected “complex” multi-modality E2E solutions (e.g. Emaas)
- Enable operational E2E processes - driving SS&D workflow from portfolio – Entitlements - delivery – Invoicing – all in our system of records
- Deployment of Apttus (i.e. new quoting tool for all of NAR);
- Driving resolution for NA for all incidents (e.g., system downtime, quoting, order fulfillment, warranty transactions)
- Understand local customers’ environments, local challenges and regulations and leverage this information to identify requirements for equipment, service & solution delivery enablement for assigned business’s solutions, professional services portfolio, and services. It is the one of the main POC for the BUs as they drive business into the region.
- required, Masters preferred
- 15+ years of related experience including 8+years in a senior leadership role overseeingimplementation and successful adoption ofmultiple complex business processes and
- Knowledge of salesforce.com, Apttus, and/orother CPQ platforms (SAP, Seibel).Demonstrated ability to lead and drive change /transformation from blueprint throughimplementation.
- Experience in managing communication andforging partnerships with stakeholders at alllevels in the organization, ability to interact at thehighest level of the organization (including ExCo)
- Highly skilled at collaboration within complex,matrix business environment with demonstratedtrack-record of successful outcomes whenworking with multi-functional / multinational /multicultural teams.
- Other ideal skills include financial forecasting, ITStrategy and Planning, experience leadingproject managers across multiple projects.
- Proven experience with building teams, guidingthem through transformation and workingtowards a shared vision.
- Proven track record with increasing andmaintaining employee engagement, attracting,developing, and retaining team members.
- Dedication to excellence with a passion forstrong customer service focus with the ability toinspire change management and integration.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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