Microsoft Technical Support Engineering 

Taiwan, Taoyuan City 

367336076

• Do you want to empower every person and every organization on the planet to achieve more?

• Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?

• If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

Our culture is built around attributes that drive our every decision and our every action:

• Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customer experiences easy, insightful, and trusted.

• Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.

• Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.

• One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.

• Making a difference - we drive impact by looking for ways to continually improve our day-to-day responsibilities and the connections between our work and others.

You will be part of a team responsible for providing outstanding Billing support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
English Language: fluent in reading, writing and speaking.

Required Qualifications:

5+ years of experience in technical support or billing support role (IST region)
OR
Bachelor's Degree in CS and 3+ years technical support or billing support role

Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.

Strong communications skills – fluent in spoken and written English

Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.

Knowledge of Excel: pivot tables, filters & look-up function.

Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Identify cases that require escalation (either technically or strategically)

Create and maintain incident management requests to product group/engineering group.

Provide ramp activities, knowledge sharing, coaching, and mentoring.

Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.