JPMorgan Merchant Network Registration Product Manager - Payments Vice President 

United States, Florida, Tampa 

366860191

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Ensures product suite is managed end-to-end during all phases of the product life cycle (introduction-growth-maturity-decline-sunset)
• Identifies performance metrics and managing to successful outcomes
• Interfaces with external partners and customers to promote Merchant Services offerings and socialize those offerings in a way that positions JPMorganChase as the go-to market partner for payments solutions
• Identify issues quickly, escalate and bring to closure, with a critical focus on client experience

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong payments experience required -including servicing, acquiring, processing or issuing with first-hand experience at processor or acquiring bank
• Strong understanding of the payments process and payments landscape (merchants, brands, acquirers, gateways, third party providers, etc.)
• Strong organizational skills to plan, organize and schedule resources
• Ability to develop creative solutions to achieve goals
• Proven ability to build strong, cohesive partnerships with internal and external stakeholders, working effectively in a matrix organization
• Experienced in a communicating technical information in a way that technical and non-technical individuals can understand and action

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Bachelor's degree (MBA preferred) in computer science, business, or related field