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Fireblocks Technical Support Engineer APAC Singapore 36634362
24.06.2024
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Responsibilities
- Own problems through to resolution using all available resources at your disposal.
- Provide real-time support using CRM and Slack.
- Deliver best-in-class technical support for Fireblocks's SaaS platform.
- Monitor Escalation Statuses and create action plans for resolution with a timeline.
- Collaborate with Dev-Ops and SRE team on back-end SaaS service issues.
- Adoption and adherence to business processes and policies.
- Meticulous case management and RCA documentation.
- At least 1-3 years experience as a Technical Support Engineer (or a similar role)
- Ability to work under high pressure and high troubleshooting skills with effective time management
- Ability to work unorthodox hours as needed
- Willingness to travel for technical sessions and training purposes as needed
- API implementation and debugging
- Previous Dev-Ops/SRE experience
- Required knowledge of Databases, Kibana, Grafana, OpenSearch or LogStash
- Excellent troubleshooting and analytical skills
- Excellent communication skills, both oral and written
- BS/MS degree in Computer Science or equivalent field is desired
- Prior experience supporting SaaS-based products or relevant experience in financial services, technology, and/or technical support
- Scripting (Python/Perl/Bash)
- Understanding of cryptographic algorithms utilized by public blockchain networks (e.g., elliptic curve, symmetric and public key cryptography, hashing, and other cryptography-related topics)
- Exposure to Coralogix and DataDog
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