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Fireblocks Technical Support Engineer APAC 
Singapore 
36634362

24.06.2024
Responsibilities
  • Own problems through to resolution using all available resources at your disposal.
  • Provide real-time support using CRM and Slack.
  • Deliver best-in-class technical support for Fireblocks's SaaS platform.
  • Monitor Escalation Statuses and create action plans for resolution with a timeline.
  • Collaborate with Dev-Ops and SRE team on back-end SaaS service issues.
  • Adoption and adherence to business processes and policies.
  • Meticulous case management and RCA documentation.
Minimum Qualifications
  • At least 1-3 years experience as a Technical Support Engineer (or a similar role)
  • Ability to work under high pressure and high troubleshooting skills with effective time management
  • Ability to work unorthodox hours as needed
  • Willingness to travel for technical sessions and training purposes as needed
  • API implementation and debugging
  • Previous Dev-Ops/SRE experience
  • Required knowledge of Databases, Kibana, Grafana, OpenSearch or LogStash
  • Excellent troubleshooting and analytical skills
  • Excellent communication skills, both oral and written
  • BS/MS degree in Computer Science or equivalent field is desired
The preferred qualifications are a bonus, not a requirement.
  • Prior experience supporting SaaS-based products or relevant experience in financial services, technology, and/or technical support
  • Scripting (Python/Perl/Bash)
  • Understanding of cryptographic algorithms utilized by public blockchain networks (e.g., elliptic curve, symmetric and public key cryptography, hashing, and other cryptography-related topics)
  • Exposure to Coralogix and DataDog