MSD Director SAP Platform Excellence 

Czechia 

361324231

Job Description

Responsibilities:

Metrics-Driven Organization:

• Spearhead the initiative to cultivate a metrics-driven culture within the SAP Platform IT team.
• Set the vision, define key performance indicators (KPIs), and foster a data-centric mindset among team members.

Delivery Metrics:

• Work closely across the SAP Platform team to establish a thorough delivery metrics framework covering demand intake, requirements, review/approval, development, testing, deployment, and post-delivery defect tracking.
• Ensure that delivery metrics align with broader organizational goals and objectives.
• Facilitate cross-functional communication to enhance the end-to-end delivery process and optimize performance.

SAP Platform Reporting

• Lead the identification of dashboard and reporting needs and facilitate design and development of user-centric views of key metrics in a visually intuitive manner.

• Provide regular executive summaries to SAP Platform Leadership and EIT Leadership, highlighting key metrics, trends, and opportunities.

OKRs:

• Establish a robust OKR framework for the SAP Platform IT team that aligns SAP Platform to EIT Objectives
• Support the definition of, capture, and tracking of objectives and key results

Operational Health:

• Collaborate with the TIO&E team to ensure seamless and efficient incident management.
• Instill a proactive approach to problem-solving by analyzing incident trends, identifying root causes, and proposing/implementing preventive measures. This involves continuous collaboration with technical teams and stakeholders to address underlying issues.
• Support the team in assessing the impact of changes to the SAP platform.

Continuous Improvement:

• Implement a culture of continuous improvement, through collaboration and knowledge-sharing, utilizing metrics as a foundation for refining and optimizing processes.
• Correlate metrics and data insights to drive determination of SAP Platform process improvement areas for operational and delivery efficiency.
• Identify areas for Global Template business process improvements through ongoing analysis of S/4HANA product roadmap capabilities and feedback mechanisms.

Desired Education Level:

• Bachelor's Degree is desired. Concentration in Computer Science, Information Systems or related field is preferred.

Required Skills & Experience:

• 3+ years of SAP solution and SAP S/4HANA experience required
• 10+ years in implementing and managing ITIL (IT Infrastructure Library) practices, including ITIL version 4
• Lean Six Sigma and Black Belt certified
• Demonstrates an executive presence through good communication and professionalism
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Broad-based knowledge of industry leading practices for IT and business process improvement
• Strong interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior management, clients, peers and team members
• Proven record of excellent performance
• Cross-functional business process experience desired
• Life Sciences Industry experience desired
• Experience working in a collaborative, matrixed environment desired

Current Contingent Workers apply

Measurement Analysis, Portfolio, Programme, and Project Support, Program Management, Project Management, Risk Management, Stakeholder Relationship Management

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

Job Posting End Date:08/04/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.