Recognized for not being an “order taker”, but a challenger/builder with consultative skills – always focused on what is best for either support countries and region;
Has a constant eye in leveraging and scalability, not country specific needs only;
Has a detailed knowledge of business processes for commercial, services and finance and has suggestions or ideas on how to improve
Will work with LATAM’s Business and IT teams to enable the implementation of key initiatives across Latin America
Ease to interact with in-country executives to define project scope and business case to support the project goals
Is transparent to our business partners about development and grow business trust
Manages communications amongst IT staff, vendors, and internal business partners
Identifies opportunities for business process improvements and establishes effective and efficient processes, including prioritizing demand
Works collaboratively across IT and business functions, including legacy-BSC and acquired businesses
Identifies training needs of end users; develops and provides the necessary training to meet those needs.
Drives analysis to jointly define integration plans for acquired systems and data
Escalate issues and project risks as they arise and elevate them to management
Must be able to be a voice of reason and authority and make tough calls
Ensures Agile/Scrum concepts and principles are adhered to by business stakeholders
Drives or participates in all stages of system integration from gathering user stories/requirements and researching options, design, configuration/development and testing, to rollout and maintenance.
Appropriately communicates task status, escalates issues, and manages timelines and action items.
Assures quality of business systems by developing test specifications, executing test specifications, and implementing test plans, while working with project managers and business partners to improve integration processes.
Works closely with development teams (internal and external) to assure timely solutions are delivered according to the specifications and implementation needs of the business.
Ensures that system & related processes meet all applicable compliance requirements