Your role and responsibilities
As an integral part of our MCC IBM.com Team, you will assist in advancing our website experience, ensuring it delights visitors and encourages engagement with our brand. Your role will encompass various activities, including but not limited to:
- Ticket Management: Take ownership of ticketed work assignments, addressing requests from initiation to completion. Ensure that all tasks are executed efficiently and within deadlines.
- Issue Resolution: Analyze recurring issues and recommend potential fixes where applicable. Document and share insights with the team to enhance our knowledge base and develop best practices.
- Collaborative Problem Solving: Foster a cooperative work environment by seeking answers to challenges from various sources including available documentation, education or leveraging insights from peers.
- Learning Opportunity: Gain hands-on experience in the day-to-day activities of an Operations Professional, including support tasks, project management, and team collaboration initiatives.
What you can expect from us:
- Gain valuable experience in a multicultural workplace and enhance your resume.
- Work alongside seasoned professionals and learn best practices in marketing operations.
- Opportunity for career growth.
In addition to your work assignments, the internship includes educational, networking, and social activities. Between your assignments and intern programming, you’ll get to touch a variety of areas within Marketing.
This is a hybrid role, attendance in the office will be required only 3 times per week. We will be concluding the recruitment process for this role in late April. Please submit your application before that time.
Required education
Preferred education
Required technical and professional expertise
- Currently enrolled in a university program
- Passionate about Marketing, Communications, or a related field
- Fluent in English; strong written and verbal communication skills
- Eager to learn
Preferred technical and professional experience
- Basic knowledge of web development and quality assurance for web.
- Basic knowledge of problem-solving and analytical skills
- Basic knowledge of CMS platforms, HTML and CSS
- Willingness to listen, learn and work closely to others. We value human interactions and encourage team work.
