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Cisco Senior Implementation Engineer ThousandEyes 
United States, Georgia, Atlanta 
360280918

12.06.2024

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About The Role

You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization. You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.

Requirements
  • A standout "customer first" attitude.
  • Bachelor's or advanced degree in a technical field, or equivalent working experience.
  • At least 7-10 years’ experience working in a customer-facing role.
  • Project management and consulting experience.
  • Advanced understanding of network and application protocols (Cisco CCIE certification strongly preferred, Cisco/Juniper certifications CCNA/JNCIA/JNCIS and CCNP/JNCIP and Cisco DevNET well regarded, or equivalent experience).
  • Experience maintaining or implementing LAN/WAN environments.
  • Experience with Cloud/SaaS software products and web technologies including REST APIs.
  • Experience developing and maintaining scripts and automating workflows with programming languages (JavaScript, Python, and Java preferred).
  • Experience with ThousandEyes (or similar) monitoring solutions highly regarded.
  • Amazing communication skills and creative problem-solving capabilities.
  • Strong technical acumen.
  • Enjoy a fast-paced, dynamic environment.
  • Able to juggle and accomplish tasks in tight timeframes.
Responsibilities
  • Guides customers on deploying and implementing ThousandEyes.
  • Implements ThousandEyes in large enterprise customers with complex requirements across the APJC region.
  • Engages with customers to deliver product implementation, integration, and training services.
  • Project manages many projects concurrently managing stakeholder expectations and actions.
  • Provides technical leadership in the region by aligning best practices to other regions and mentoring Implementation Engineers across the APJC region.
  • Engages with escalated or at-risk projects or accounts to problem solve and provide strategic direction.
  • Provides accurate technical scope recommendations by understanding customer requirements and expectations and investigating feasibility of solutions when required.
  • Builds value-based relationships with customers, leading to referral and renewal.
  • Leverage data analytics to transparently track and report on customer engagements.
  • Track and report on utilization and work performed.
  • Identification of potential product/services upsell or cross-sell opportunities.
  • Special projects as assigned.

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