מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Cisco Senior Implementation Engineer ThousandEyes United States, Georgia, Atlanta 360280918
12.06.2024
About The Role
You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization. You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.
Requirements
- A standout "customer first" attitude.
- Bachelor's or advanced degree in a technical field, or equivalent working experience.
- At least 7-10 years’ experience working in a customer-facing role.
- Project management and consulting experience.
- Advanced understanding of network and application protocols (Cisco CCIE certification strongly preferred, Cisco/Juniper certifications CCNA/JNCIA/JNCIS and CCNP/JNCIP and Cisco DevNET well regarded, or equivalent experience).
- Experience maintaining or implementing LAN/WAN environments.
- Experience with Cloud/SaaS software products and web technologies including REST APIs.
- Experience developing and maintaining scripts and automating workflows with programming languages (JavaScript, Python, and Java preferred).
- Experience with ThousandEyes (or similar) monitoring solutions highly regarded.
- Amazing communication skills and creative problem-solving capabilities.
- Strong technical acumen.
- Enjoy a fast-paced, dynamic environment.
- Able to juggle and accomplish tasks in tight timeframes.
Responsibilities
- Guides customers on deploying and implementing ThousandEyes.
- Implements ThousandEyes in large enterprise customers with complex requirements across the APJC region.
- Engages with customers to deliver product implementation, integration, and training services.
- Project manages many projects concurrently managing stakeholder expectations and actions.
- Provides technical leadership in the region by aligning best practices to other regions and mentoring Implementation Engineers across the APJC region.
- Engages with escalated or at-risk projects or accounts to problem solve and provide strategic direction.
- Provides accurate technical scope recommendations by understanding customer requirements and expectations and investigating feasibility of solutions when required.
- Builds value-based relationships with customers, leading to referral and renewal.
- Leverage data analytics to transparently track and report on customer engagements.
- Track and report on utilization and work performed.
- Identification of potential product/services upsell or cross-sell opportunities.
- Special projects as assigned.
משרות נוספות שיכולות לעניין אותך
