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Cisco Implementation Engineer ThousandEyes United States, Georgia, Atlanta 43073415
17.06.2024
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Requirements
- A standout "customer first" attitude
- Bachelor’s or advanced degree in a technical field, or equivalent working experience
- At least 7-10 years working in a customer-facing role
- Project management and consulting experience
- Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )
- Experience with Cloud/SaaS software products is a plus
- Experience maintaining or implementing LAN/WAN environments
- Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
- Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
- Outstanding communication and problem-solving skills
- Deep technical acumen
- Enjoy a fast-paced, multifaceted environment
- Able to prioritize and accomplish tasks in tight timeframes
Responsibilities
- Guide customers on deploying and implementing the ThousandEyes product
- Implement ThousandEyes in customer environments in an efficient and cost-effective manner
- Engage with customers to deliver product implementation and integration services
- Lead many projects concurrently understanding current and future action items
- Delivery of training and industry best practice discussions
- Build value-based relationships with customers, leading to referral and renewal
- Leverage enterprise data analytics to track and report on customer engagement
- Contribute to best practice creation and maintenance
- Track and report on utilization and work performed
- Special projects as assigned
- Identification of potential product/services upsell or cross-sell opportunities
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