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Apple Customer Success Manager - AppleCare India, Karnataka, Bengaluru 359674572
13.06.2024
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Description
■ We are looking for 5+ years of demonstrated ability in a customer facing role at an Enterprise Technology company with a portfolio that includes hardware, software and services■ Have 2 or more years of previous experience in a hands-on services role (pre-sales, professional services, consulting or support) working with B2B Customers in the following areas:- Mobile Device Management- Networking Infrastructure- Directory Services- Mixed Proficiency with various operating systems including Mac OS and iOS- Desktop Applications■ Can clearly communicate technical subjects to technical and non-technical audiences. You are able to influence at the CIO level as well as with individual technical contacts.■ You sweat the details - you notice when things are even slightly off and you hold others to high standards as well.■ Have excellent problem solving skills - including crisis management, communication, issue tracking, triaging and contributing based recommendations. In fact, encountering a difficult challenge energizes you and makes you want to re-double your efforts until the problem is solved.■ Preferred to have a proven expert level proficiency in IT Services Management or IT Mobile Strategy.■ Preferred to have a background and/or proficiency in a specific vertical: Telecommunications; Transportation; Financial Services; Health Services; etc…
Key Qualifications
- Curates the customer’s service experience and assumes responsibility for ensuring customers' overall satisfaction and continued adoption.
- Enable consistent footprint expansion and consumption growth of overall product portfolio.
- Represents Apple’s Enterprise platform features with deep expertise
- Capable of building customer relationship with high levels of trust, satisfaction, and reference-ability. This is established through
- Seeks to understand a customer’s technology infrastructure beyond Apple Install Base. Capable of facilitating IT Infrastructure reviews as well as identifying trends associated with a customer’s engagement at Apple and recommending standard methodologies.
- Proactively collaborates with other Apple teams to act as an advocate on behalf of the customer and to further facilitate timely, meaningful and relevant engagements.
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
- Identify dissatisfaction risk or feedback, and collaborate with internal teams to remediate and ensure a successful renewal.
Education & Experience
Required to have a Bachelors degree or equivalent experience, or equivalent industry experience.
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