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Informatica Customer Success Manager 
India, Karnataka, Bengaluru 
193556404

27.08.2024
Job Number 37294
Bangalore, Karnataka IN
Experience Level: Entry Level
Travel Requirement:

Your Role Responsibilities? Here's What You'll Do

  • Assess the reasons for customer investment in the platform, articulate and document customer our goals and success criteria.
  • Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to lead customer value
  • Understand the customer's Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud.
  • Use past experiences to guide customers through their implementation journey and provide governance and change management plans based on the customer's needs
  • Identify risks and work with the account team to build a risk mitigation plan
  • Create a comprehensive customer facing adoption path and roadmap showing the current state, target future state, timeline, and enablement plan.
  • Use Informatica data and analytics platforms to assess customer use of Informatica products. Diagnose reasons for low use and develop usage strategies to increase usage levels.
  • Communicate technical product releases, system changes and other relevant updates and communicate with Informatica product management
  • As this role is for Tech Touch Customer Success Manager, you can work on accounts at Scale.

What We'd Like to See

  • Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality)
  • Create presentations with compelling messages to technology and business audiences; you are a natural, credible technology promoter.
  • Consultative approach with the ability to evaluate a business challenge and create a customer facing recommendation and point of view on how to address it
  • Customer facing experience leading large enterprise customers through business and technology transformations with large account/project management experience with a techno/functional bias.

Role Essentials

  • BE/B.Tech/MCA/MSc degree(or equivalent) in Computer Science or related technical field; MBA or advanced degree.
  • Experienced Professional with 5+ years of relevant software and/or consulting experience

Perks & Benefits

  • Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
  • Flexible time-off policy and hybrid working practices
  • Tuition reimbursement program to support your personal growth
  • Equity opportunities and an employee stock purchase program (ESPP)
  • Comprehensive Mental Health and Employee Assistance Program (EAP) benefit