Informatica Customer Success Manager 

India, Karnataka, Bengaluru 

193556404

Your Role Responsibilities? Here's What You'll Do

• Assess the reasons for customer investment in the platform, articulate and document customer our goals and success criteria.
• Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to lead customer value
• Understand the customer's Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud.
• Use past experiences to guide customers through their implementation journey and provide governance and change management plans based on the customer's needs
• Identify risks and work with the account team to build a risk mitigation plan
• Create a comprehensive customer facing adoption path and roadmap showing the current state, target future state, timeline, and enablement plan.
• Use Informatica data and analytics platforms to assess customer use of Informatica products. Diagnose reasons for low use and develop usage strategies to increase usage levels.
• Communicate technical product releases, system changes and other relevant updates and communicate with Informatica product management
• As this role is for Tech Touch Customer Success Manager, you can work on accounts at Scale.

What We'd Like to See

• Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality)
• Create presentations with compelling messages to technology and business audiences; you are a natural, credible technology promoter.
• Consultative approach with the ability to evaluate a business challenge and create a customer facing recommendation and point of view on how to address it
• Customer facing experience leading large enterprise customers through business and technology transformations with large account/project management experience with a techno/functional bias.

Role Essentials

• BE/B.Tech/MCA/MSc degree(or equivalent) in Computer Science or related technical field; MBA or advanced degree.
• Experienced Professional with 5+ years of relevant software and/or consulting experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit