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IBM Customer Success Manager 
India, Karnataka, Bengaluru 
735003930

24.06.2024

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Your Role and Responsibilities
  • Own a set of accounts and drive product adoption, renewal, and expansion; be a strategic advisor and establish and build strong customer relationships.
  • Deliver value associated with customer investment in Apptio’s Cloudability Products.
  • Understand customer use cases with respect to FinOps and ensure that those requests are implemented by working closely with product managers, engineering, and support teams.
  • Ensure Customer realizes maximum value by providing required support, product training, and business reviews, which leads to retention.
  • Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and help them understand what value they bring to the table.
  • If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for.


Required Technical and Professional Expertise

  • Knowledge of the SaaS industry and software products
  • Excellent communication and relationship-building skills
  • Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
  • Ability to prioritize and multitask in a fast-paced environment
  • 5-6 years of industry experience
  • At least a 3-year college degree in associated field.


Preferred Technical and Professional Expertise

  • Self starter able to come up to speed on complex, difficult concepts with minimal assistance
  • Team player with solid communication and presentation skills
  • Ability to breakdown complex information into simple solution requirements
  • Strong to expert skills in data analysis/manipulation
  • Knowledge of enterprise IT organizational, business, and technical environments
  • Strong English written/ oral skills
  • General understanding of basic financial concepts such as general ledger, budget, forecast and cost
  • General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications
  • Experience with Apptio tool and certification
  • Experience with data dictionaries, data analysis and relational databases
  • Skilled at working with large data sets, quickly detecting and resolving data related issues
  • Skilled at completing technical design via iterative mockups
  • Basic programming skills and data analytics e.g. HTML, SQL, Excel, Access, Business Objects, etc

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