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IBM Customer Success Manager India, Karnataka, Bengaluru 735003930
24.06.2024
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Your Role and Responsibilities
- Own a set of accounts and drive product adoption, renewal, and expansion; be a strategic advisor and establish and build strong customer relationships.
- Deliver value associated with customer investment in Apptio’s Cloudability Products.
- Understand customer use cases with respect to FinOps and ensure that those requests are implemented by working closely with product managers, engineering, and support teams.
- Ensure Customer realizes maximum value by providing required support, product training, and business reviews, which leads to retention.
- Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and help them understand what value they bring to the table.
- If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for.
Required Technical and Professional Expertise
- Knowledge of the SaaS industry and software products
- Excellent communication and relationship-building skills
- Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
- Ability to prioritize and multitask in a fast-paced environment
- 5-6 years of industry experience
- At least a 3-year college degree in associated field.
Preferred Technical and Professional Expertise
- Self starter able to come up to speed on complex, difficult concepts with minimal assistance
- Team player with solid communication and presentation skills
- Ability to breakdown complex information into simple solution requirements
- Strong to expert skills in data analysis/manipulation
- Knowledge of enterprise IT organizational, business, and technical environments
- Strong English written/ oral skills
- General understanding of basic financial concepts such as general ledger, budget, forecast and cost
- General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications
- Experience with Apptio tool and certification
- Experience with data dictionaries, data analysis and relational databases
- Skilled at working with large data sets, quickly detecting and resolving data related issues
- Skilled at completing technical design via iterative mockups
- Basic programming skills and data analytics e.g. HTML, SQL, Excel, Access, Business Objects, etc
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