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Apple AppleCare Enterprise Customer Success Manager United States, Texas, Austin 459758680
18.11.2024
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Minimum Qualifications
- 5+ years in an Enterprise Customer Success or equivalent role
- Bachelor degree, or equivalent experience, or certification in Customer Success
- Proven proficiency in customer retention, presentation skills, and ability to work independently to drive internal partners to deliver customer success
- Decisively make high-quality decisions, even when based on incomplete information
- Able to effectively align the interest of multiple and diverse stakeholders
- Willingness to travel to customer locations as needed
Preferred Qualifications
- Experience working in an environment with the following areas is a plus: Mobile Device Management (MDM), Software-as-a-Service (SaaS), Networking Infrastructure, Directory Services, macOS, iOS, iPadOS
- Experience with CRM tools (e.g. Salesforce)
- Proficient in collaborative software applications (e.g. Quip, Slack)
- Experience in onboarding customers, effectively communicating product features and support processes
- Exceptional active listening skills, with a keen ability to discern and address customer needs
- Aptitude for analysis and creative problem-solving
- Ability to align internal resources to meet customer requests and escalations
- Extremely organized, and adept at time management
- Inspires and motivates peers and fosters cross-functional cooperation
- High level of emotional intelligence and empathy in interpersonal interactions
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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