Citi Group Client Onboarding Analyst 

Kazakhstan, North Kazakhstan Region, Алматы ауылдық округі 

357805130

Responsibilities:

• Responsible for customer interaction, documentation issuance, review and system setups
• Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service
• Responsible for various types of project management in the account services space, and managing relationships with other teams
• Determines new work procedures, analyzes complex and variable issues with significant departmental impact
• Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
• Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues and queries in a professional manner
• Embarks on continuous on the job training for end-to-end product knowledge

Qualifications:

• Fluency in English and Russian
• Previous experience in customer service is a must
• Experience in documentation review, account maintenance and related cash products in large corporates will be an asset
• Demonstrated interpersonal skills, pro-active team player but also able to work independently
• Highly motivated, persistent, and able to work in a structured, high volume
• Capable of prioritizing and eager to learn multiple products in a challenging environment
• Proficient in Microsoft Office applications

What is in it for you?

• Competitive salary
• Advanced social package: voluntary medical insurance (with dentistry and ability to insure relatives), life and accidental insurance, additional annual leave days, additional sick leave compensation, lunch allowance, fitness membership support etc.
• Corporate trainings sessions for personal growth
• Open and transparent communication at all levels and equal opportunities for all employees
• We foster a culture of meritocracy and diversity; we value and expect respect for others; opportunities to develop are widely available to all

Time Type:

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