Citi Group Digital Client Support Analyst 

Kazakhstan, North Kazakhstan Region, Алматы ауылдық округі 

911101517

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy

Qualifications:

• Experience in customer service preferred
• Fluent in Russian and Kazakh, advanced language knowledge in English
• Computer proficiency
• Consistently demonstrate clear and concise written and verbal communication
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment

What is in it for you?

• Competitive salary
• Advanced social package: voluntary medical insurance (with dentistry and ability to insure relatives), life and accidental insurance, additional annual leave days, additional sick leave compensation, lunch allowance, fitness membership support etc.
• Corporate trainings sessions for personal growth
• Open and transparent communication at all levels and equal opportunities for all employees
• We foster a culture of meritocracy and diversity; we value and expect respect for others; opportunities to develop are widely available to all.

Time Type:

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