Honeywell Lead Customer Experience Specialist French 

Brazil 

357590810

Providing exceptional customersupport and resolving complex issues on time;

Manage up to 10 -15 calls per day and timely processing of service request fromthe case queues and assigning cases to the technicians;

Abilityto handle calls from international customers AMER /AP/EMEA region;

Contributing to the continuous improvement of our customer experiencestrategies;

Provide support to customers for all inquiries.

Passionateabout customer service, with a professional, telephone manner anda confident personality;

Fluentin English and proficient in French;

Preferredminimum 3 years’ experience in a customer services environment with provenrecord of delivering exceptional
levels of service;

Ability to build relationships quickly and use this skill to ensure customersget exceptional service;

Self-motivated with excellent communication skills

Competitive Salary regularly increased based on your performance;

Market-leading Sales performance incentive rewarding your individualachievements;

Enjoy 25 vacation days per year, plus extra days off for life's specialevents
we provide meal vouchers;

Flexible benefits basket with monthly budget allocated (top up medicalinsurance, life insurance, pension, vacation/ cultural/ fuel vouchers);

Medical Insurance Plan paid by the company;

Christmas and Easter bonuses;

Recognition & referral bonus programs;

Comprehensive induction, ongoing training and development to set you up forsuccess;

In-house and external learning platforms (Udemy) to continue to expand yourskills;

Work experience opportunities to help you grow your career with us;

Global employee networks to help you connect and grow;

Employee Assistance Program - Free and confidential service to help with anydifficulties regarding work, life and personal or family matters;

In case of unfortunate events, we support you by offering you free days andfinancial support (handled on a case by case basis) or Family financial aids;

Access Integrity line - Any workplace issues or violations that need to beraised in good faith, can be communicated in a safe, private and confidentialenvironment;

Your family is growing while working at Honeywell? We congratulate you byoffering special bonuses;

Frequent Employee Engagement activities fostering an inclusive and diversework environment;

3 + 2 hybrid work arrangement to support your work-life balance;

Flexible working hours;

Fresh fruit days in the office.

Equalopportunity statement We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race, religion, color, national origin, gender,sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonableaccommodation to participate in the job application or interview process, toperform crucial job functions, and to receive other benefits and privileges ofemployment. Please contact us to request accommodation. Join us now and be partof a global team of thinkers, innovators, dreamers, and doers who make thethings that make the future!