Honeywell Lead Customer Experience Specialist French Hybrid 

Romania 

294441804

Key Responsibilities

• Successful and timely booking and lifecycle handling of all product orders;
• Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment;
• Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts);
• Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so;
• Responsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sent, responsible generating invoices, cancel invoices for returned goods and notifying customer and collection department;

• Preferred minimum 3-year experience in the Customer Services field, preferably with expertise in SAP;
• Customer-oriented and action-oriented, self-motivated, with good communication skills;
• Ability to interact with a wide variety of customers in different countries;
• Understands how different the various specific functions of the organization are and correlates them with each other;
• Ability to use Microsoft Office applications;
• Fluent in English and French.

• Competitive Salary regularly increased based on your performance;
• Market-leading Sales performance incentive rewarding your individual achievements;
• Enjoy 25 vacation days per year, plus extra days off for life's special events we provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fresh fruit days in the office.

• JOB ID: req457596
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt