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Honeywell Lead Customer Experience Specialist French Hybrid 
Romania 
294441804

28.08.2024
JOB DESCRIPTION

Key Responsibilities

  • Successful and timely booking and lifecycle handling of all product orders;
  • Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment;
  • Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts);
  • Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so;
  • Responsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sent, responsible generating invoices, cancel invoices for returned goods and notifying customer and collection department;
Key skills and qualifications
  • Preferred minimum 3-year experience in the Customer Services field, preferably with expertise in SAP;
  • Customer-oriented and action-oriented, self-motivated, with good communication skills;
  • Ability to interact with a wide variety of customers in different countries;
  • Understands how different the various specific functions of the organization are and correlates them with each other;
  • Ability to use Microsoft Office applications;
  • Fluent in English and French.

Our offer
  • Competitive Salary regularly increased based on your performance;
  • Market-leading Sales performance incentive rewarding your individual achievements;
  • Enjoy 25 vacation days per year, plus extra days off for life's special events we provide meal vouchers;
  • Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
  • Medical Insurance Plan paid by the company;
  • Christmas and Easter bonuses;
  • Recognition & referral bonus programs;
  • Comprehensive induction, ongoing training and development to set you up for success;
  • In-house and external learning platforms (Udemy) to continue to expand your skills;
  • Work experience opportunities to help you grow your career with us;
  • Global employee networks to help you connect and grow;
  • Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
  • In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
  • Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
  • Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
  • Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
  • 3 + 2 hybrid work arrangement to support your work-life balance;
  • Flexible working hours;
  • Fresh fruit days in the office.

Additional Information
  • JOB ID: req457596
  • Category: Customer Experience
  • Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
  • Nonexempt