Yotpo Manager Customer Success – Loyalty 

United States, New York, New York 

357396786

You will:

• Leadership & Team Management:
• Lead, mentor, and develop a team of Loyalty Specialists.
• Build a creative, can-do culture, with a passion for motivating individual contributors and promoting their success
• Own your team’s quarterly goals, and help to build and drive the plan to attain and exceed them
• Provide ongoing training and professional development opportunities.
• Work closely with internal teams including the Loyalty General Manager and Yotpo’s executive team (Product, Marketing, Sales, Support, Professional Services) to align priorities, collaborate on customer needs and opportunities.
• Customer Success Strategy:
• Drive the team to ensure customers reach high-value thresholds post-onboarding.
• Develop and implement playbooks, strategies and collateral to drive feature adoption, enhance the customer value realization journey and increase overall Loyalty business retention.
• Identify and address any potential challenges proactively.
• Product Expertise & Consultation:
• Guide the team to analyze product data, understand trends, and deliver actionable recommendations.
• Encourage a deep understanding of product features and proactive communication of product gaps.
• Customer Advocacy:
• Represent the voice of the customer within the organization.
• Advocate for customer needs and feedback to drive product improvements.
• Collaborate with internal stakeholders, including product, support, and delivery teams, to align on customer success goals.

About you:

• 5+ years of work experience and at least 2 years of successful management of high-performing Customer Success or Account Management teams.
• Experience working with eCommerce and other website platforms, content management systems, and responsive websites.
• Ability to operate effectively in an ambiguous and fast-paced environment.
• Strong analytical skills and a consultative approach to problem-solving.
• Passion for technology and a deep curiosity about how things work.
• Expertise in presenting concepts and vision to senior teams and influencing their strategic thinking.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a flexible hybrid capacity.

$130,000

In addition to base salary, this role includes a