Wix Customer Success Manager 

United States, New York, New York 

889590560

As a Customer Success Manager, you’ll be the trusted advisor for our key accounts. You’ll develop strategies to enhance client retention and growth by leveraging Wix’s business solutions and capabilities. In your day-to-day, you will:

• Own a book of business comprising Wix Key Accounts and act as a consultant to facilitate retention and growth

• Drive long-term strategic relationships by identifying & implementing tailored product solutions

• Effectively employ project management skills to achieve Key Account aims

• Collect and relay feedback to our Product and Marketing teams to help drive updates and changes

• Use data tools like Salesforce, Tableau, and Redash to implement product opportunities and prioritize activities

• Become a Wix expert by learning best practices and finding solutions to customers' needs

• Take accountability for your role in achieving team goals, KPIs, and overall success

• Identify opportunities to improve processes, tools, and documentation