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Honeywell Sr. Tech Support Professional United States 357279373
24.07.2024
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You will report directly to our Tech Support Manager and you'll work on a hybrid work schedule.
The annual base salary for this position is $90,900 - $113,300. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
KEY RESPONSIBILITIES
- Provide technical support to customers, troubleshooting and resolving complex issues
- Collaborate with cross-functional teams to address customer concerns and provide effective solutions
- Document and track customer interactions and resolutions in our CRM system
- Continuously improve technical knowledge and stay updated on product advancements
- Mentor and provide guidance to junior support professionals
- Travel up to 85% of time
BENEFITS OF WORKING FOR HONEYWELL
- Medical, Vision, Dental, Mental Health Benefits
- Paid Vacation
- 401k Plan/Retirement Benefits (as per regional policy)
- Career Growth Opportunities
- Professional Development Programs
YOU MUST HAVE
- Minimum 5 years of experience in technical support or a related field
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to travel up to 85% of the time
WE VALUE
- Bachelor's degree in Computer Science or a related field
- JOB ID: req454193
- Category: Customer Experience
- Location: 22 Centerpointe Drive,La Palma,California,90623,United States
- Nonexempt
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