Honeywell Experienced Tech Support Professional 

United States 

195066029

You will report directly to our Tech Support Manager and you'll work out of our Acton, MA location.

KEY RESPONSIBILITIES:

• Provides advanced second tier product support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
• Ability to "breadboard" solutions: reproduce the control architecture found in the field with hardware at the factory to reproduce reported issues and test various solutions (both hardware and software) to resolve the matter.
• Provides support to customers/users where the product is highly technical or sophisticated in nature.
• Problem Solving - Problems are identified and solved using existing tech web information, utilizing minimal imaginative problem-solving skills.
• Applications Knowledge - Gather information and utilize web and product spec materials to guide customers through an application that consists of multiple products within the same application.
• Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation.

YOU MUST HAVE:

• Minimum of 2 years of Networks; BACnet, TCP/IP, Routers, and Switches, etc.
• Strong technical knowledge and understanding of Building Automation systems.

WE VALUE:

• Associate’s degree – Computer Sciences, Electronics Technology or related.
• Experience in the building controls industry (HVAC, BAS)
• BACnet, ModBus, LON protocols
• Experience with Phoenix Controls products or similar Building Automation solutions
• Experience in installing, commissioning, servicing, and troubleshooting building controls products
• Tridium Niagara AX or N4 Certification (preferred)
• Strong knowledge of using Wireshark for packet analysis and firewalls.
• Microsoft Certified Technology Specialist (MCTS), SQL Server (preferred)
• Understanding of virtualization technologies (Microsoft & VMWare) (preferred)
• Understanding of Direct Digital Controls (DDC) Programming (preferred)
• Excellent customer service skills
• Excellent communication skills - written and verbal
• Strong Microsoft Office skills

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• JOB ID: HRD240292
• Category: Customer Experience
• Location: 75 Discovery Way,Acton,Massachusetts,01720,United States
• Nonexempt