Honeywell Experienced Tech Support Professional 

United States 

440410246

You will report directly to our Tech Support Manager and you'll work out of our Plymouth, MN location.

KEY RESPONSIBILITIES • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

• Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software.

• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

• Provides support to customer/users where the product is highly technical or sophisticated in nature.

• Problem Solving - Problems are identified and solved using existing tech web information, utilizing minimal imaginative problem-solving skills.

• Applications Knowledge - Gather information and utilize web and product spec materials to guide customers through an application that consists of multiple products within the same application.

• Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation.

YOU MUST HAVE • Minimum of 2 years of Networks; BACnet, TCP/IP, Routers, and Switches, etc.
• Strong technical knowledge and understanding of Building Automation systems.
WE VALUE • Associate's degree - Computer Sciences, Electronics Technology or related.
• Minimum of 2 years of experience in the building controls industry (HVAC, BAS)
- BACnet, ModBus, LON protocols
• Strong knowledge of using Wireshark for packet analysis and firewalls.
• Experience with Alerton products or similar Building Automation solutions
• Minimum of 2 years of experience with Niagara Framework
• Tridium Niagara AX or N4 Certification (preferred)
• Experience in installing, commissioning, servicing, and troubleshooting building controls products
• Microsoft Certified Technology Specialist (MCTS), SQL Server (preferred)
• Understanding of virtualization technologies (Microsoft & VMWare) (preferred)
• Understanding of Direct Digital Controls (DDC) Programming (preferred)
• Excellent customer service skills
• Excellent communication skills - written and verbal
• Strong Microsoft Office skills

• JOB ID: HRD236620
• Category: Customer Experience
• Location: 1405 Xenium Lane N, Suite 230B,Plymouth,Minnesota,55441,United States
• Nonexempt