Applied Materials Manager III Customer Engineer - M3 MDP 

Taiwan, Kaohsiung 

354244299

What You’ll Do

You will beto manages professional Customer Engineers,

Role Responsibilities

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.

• Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.

• Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.

• Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.

• Executes escalation procedure.

• Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.

• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.

• Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.

Qualifications:

• 1~2 years above people management or leader experience

• At least 5 years of working experience in Semiconductors,equipment supplier (vendor site) experience withafter servicebusiness acumenis preferred

• Is capable to build up long-term relationship with customer

• English: needs to be able to communicate in English

Bachelor's Degree

4 - 7 Years

Full time

Assignee / Regular