Applied Materials Manager III Customer Engineer - M3 TRA 

Japan 

105823034

Key Responsibilities:

• Lead Japan IT team to manages the service and/or application as a product. Responsible for managing the cost structure and lifecycle of IT services, supervising patches, point releases and major upgrades, considering introduction of new technology. Responsible for negotiating SOWs and SLAs to deliver most cost effective solution.
• Ensure that service/product is meeting customer needs and initiates training, documentation and marketing to improve full value of the service/product is realized.
• Works with managers and other senior department staff to coordinate scheduling and prioritization of all department projects and participates in assignment of projects to staff or outsides resources.
• Reviews root cause analysis of outages or incident trends (often working with managed services partner). Approves preventative actions
• Represents organization at Executive Change review board and architecture reviews. Ensures architecture roadmap for service/product is documented and up to date.
• Ensure that service/product is meeting customer needs and initiates training, documentation and marketing to improve full value of the service/product is realized.
• Plans and manages complex changes and manages resolution of complex problems and outages.
• Asia IT spending control and management
• Asia project portfolio and delivery management with HQ

Qualifications:

• Over 15 years of experience in IT management, with a focus on IT service desk, deskside services, video conferencing solutions, PC lifecycle management, mobile lifecycle management, and mobility carrier management.
• Proven experience in leading and developing high-performing IT teams.
• Strong strategic planning and project management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Experience with budget management and vendor management.
• Knowledge of relevant regulations and standards related to IT compliance and security.
• Both English and Japanese language skills are required.

Full time

Assignee / Regular