Microsoft Partner Sales Account Manager - Devices & Creativity 

Taiwan, Taoyuan City 

353864514

The goal of the

Required/Minimum Qualifications (RQs/MQs)

• Bachelor's Degree in Business Administration, Commerce or related field AND 5+ year(s) partner management, sales, business development, platform ecosystem/network, or partner channel development in the technology industry

Additional or Preferred Qualifications (PQs)

• Work experience in Consumer Electronics/IT ecosystem experience with a focus on devices and services sales across consumer segments.
• Understanding of consumer channels and retail landscape.
• Building strategic relationships and partnering with senior account executives.
• Track record of sales delivery and execution.
• Retail partner account management with proven business operational excellence and sales results through joint business planning, landing channel strategies, account management, and performance monitoring.
• Driving long-term sustainable sales growth with partners.
• Delivery on Quarterly and Annual Account Budgeted Revenue.

Skills

• Apply entrepreneurial and innovative thinking to identifying and executing business opportunities.
• Ability to analyze sales data, draw relevant conclusions, develop accurate business plans and forecasts, and drive program execution.
• Possess high standards for performance and compliance.
• Ability to influence multiple stakeholder groups.
• Must be able to effectively articulate technology and product positioning to internal audiences and channel partners.
• Higher University/College degree required.
• Professional sales and negotiations training.
• Familiarity with Customer Relationship Management platforms.

Partner Engagement (40%)

• Proactively creates, nurtures, and influences the retail partner to drive larger impact for the business and Microsoft.
• Understands and lands Microsoft’s consumer strategy with the partner including seasonal plans.
• Supports the strategic partner in developing winning strategies for selling Microsoft products and works to ensure that the prioritization is aligned with Microsoft strategy.
• Drives a focus on growth and proactively aligning growth transformation initiatives such as digital subscriptions, CRM led outreach etc.
• Builds trusted relationships with the partner to deliver mutual growth and ensure alignment of strategic priorities.

Channel and Account Management (30%)

• Develops and executes joint partner account plans to ensure Microsoft and partner’s sales goals are on target. Coordinates with key stakeholders on plan execution.
• Plans category SKU prioritization based on partner’s coverage (TAM, Audience Types etc.) to align appropriate assortment portfolio.
• Lands, negotiates, and executes programs and promotions and ensures that proof of execution and claims are provided in compliance with guidelines.
• Facilitates partner relationship with Microsoft Supply Chain and Operations, ensuring ongoing order book quality and forecasting. Works to resolve issues and escalations with orders, billing, and payments.
• Tracks appropriate reporting and performance reviews to ensure revenue targets and other metrics are met. Provides sales insights and forecasts in accordance with internal business review cycles.
• Leads regular partner business reviews including all relevant stakeholders to assess joint performance and address sales blockers.
• Considers company rules and regulations when executing plans. Holds self and the partner(s) accountable for executing on plans in a compliant manner.

Impact (20%)

• Build a clear action plan to improve partner satisfaction scores using partner feedback.
• Develops deep understanding of the channel for Devices & Creativity, including partner capabilities, competitors, and market trends.
• Is the internal voice of partners using insights from partner engagements, QBRs, partner surveys, etc., to raise visibility and work to solve key blockers in the retail channel.
• Apply internal resources as well as programmatic investment options to maximize growth and ROI for the partner.
• Adheres to a performance focused view of planning by defining a clear success plan (quantitative + qualitative) with the partner and applying relevant metrics.
• Works to foster a culture of testing and piloting with new motions to deliver incremental growth opportunities. Identifies opportunities for partners to upgrade business capabilities based on evolution of the partner.

Collaboration (10%)

• Leads internal cross-team collaboration (e.g., category, sales, marketing, operations) to support the strategic partner. Shares overall business plans with relevant stakeholders. Influences and drives actions with internal teams.
• Articulates the impact and opportunity with the partner by product for region and WW teams.
• Works successfully with other Microsoft field teams (Commercial, OEM, etc.) applying a “One Microsoft” mindset to maximize the partner’s business with Microsoft.