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Job Description:
You will be part of the small but mighty PayPal XD Operations teamTogether, we will cultivate a thriving Design environment where people can focus on their best work. We achieve this by building efficient processes, providing the right tools and resources, and ensuring Design has a strategic voice across the organization.You will report to the Director of XD Operations and partner closely to develop the overall XD Operations strategy.
As a Research Operations Lead,be responsible forbe a strategic partner to researchers, applying yourultimately elevate
Responsibilities:
In partnership with Research leaders, you will develop and implement a long-term vision for research operations that aligns with the organization's research goals.
areas for improvement in research workflows and processes, and lead initiatives tooptimizeefficiency and effectiveness.
Collaborate with researchers to understand their needs and ensure research operations support their success.
Oversee the selection, implementation, and maintenance of research tools and technologies. This could include survey platforms, participant recruitment tools, data analysis software, and research project management tools.
Develop and document clear research protocols, standard operating procedures (SOPs), and best practices.
Ensure research activitiescomply withall ethical and regulatory guidelines.
Partner with a research operations professional, providing coaching and guidance to ensure they have the skills and resources to excelas well as continue to develop participant recruitment program.
Foster a collaborative and supportive research environment that promotes open communication and continuous learning.
research operations budgets, ensuring efficient allocation of resources.
Partner with the VP of Research to forecast, plan and track team resourcing.
In partnership with Experience Measurement,establishkey performance indicators (KPIs) to track the success of research operations initiatives.
Analyze research data and generate reports to measure the efficiency, effectiveness, and impact of research activities.
Communicate research operations metrics and insights to stakeholders.
Qualifications:
7+ years of experience in research operations or a related field.
track recordof leading andoptimizingresearch processes.
Strong understanding of research methodologies and best practices.
Experience in managing and implementing research tools and technologies.
Excellent project management, organizational, and budgeting skills.
Exceptional leadership, communication, and interpersonal skills.
Data-driven approach to problem-solving.
Bonus points for:
Experience in a specific research field relevant to the organization.
Experience working in a fast-paced, deadline-driven environment.
Experience developing and delivering training programs.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The U.S. national annual pay range for this role is
$107300 to $259600
Our Benefits:
Any general requests for consideration of your skills, please
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