PayPal Sr Research Operations Lead 

France, Occitania, Toulouse 

352468617

You will be part of the small but mighty PayPal XD Operations teamTogether, we will cultivate a thriving Design environment where people can focus on their best work. We achieve this by building efficient processes, providing the right tools and resources, and ensuring Design has a strategic voice across the organization.You will report to the Director of XD Operations and partner closely to develop the overall XD Operations strategy.

As a Research Operations Lead,be responsible forbe a strategic partner to researchers, applying yourultimately elevate

Responsibilities:

• In partnership with Research leaders, you will develop and implement a long-term vision for research operations that aligns with the organization's research goals.

• areas for improvement in research workflows and processes, and lead initiatives tooptimizeefficiency and effectiveness.

• Collaborate with researchers to understand their needs and ensure research operations support their success.

• Oversee the selection, implementation, and maintenance of research tools and technologies. This could include survey platforms, participant recruitment tools, data analysis software, and research project management tools.

• Develop and document clear research protocols, standard operating procedures (SOPs), and best practices.

• Ensure research activitiescomply withall ethical and regulatory guidelines.

• Partner with a research operations professional, providing coaching and guidance to ensure they have the skills and resources to excelas well as continue to develop participant recruitment program.

• Foster a collaborative and supportive research environment that promotes open communication and continuous learning.

• research operations budgets, ensuring efficient allocation of resources.

• Partner with the VP of Research to forecast, plan and track team resourcing.

• In partnership with Experience Measurement,establishkey performance indicators (KPIs) to track the success of research operations initiatives.

• Analyze research data and generate reports to measure the efficiency, effectiveness, and impact of research activities.

• Communicate research operations metrics and insights to stakeholders.

Qualifications:

• 7+ years of experience in research operations or a related field.

• track recordof leading andoptimizingresearch processes.

• Strong understanding of research methodologies and best practices.

• Experience in managing and implementing research tools and technologies.

• Excellent project management, organizational, and budgeting skills.

• Exceptional leadership, communication, and interpersonal skills.

• Data-driven approach to problem-solving.

Bonus points for:

• Experience in a specific research field relevant to the organization.

• Experience working in a fast-paced, deadline-driven environment.

• Experience developing and delivering training programs.