About the roleWe’re a group of:
● Tech-savvy individuals who are always open to more growth and learning opportunities
● Adaptable and flexible people who thrive in a fast-paced, startup environment
● Creative minds who rethink and question how to outperform past results
Responsibilities Include:
- Partner Relationship Management: Build strong relationships with clients, acting as their primary technical point of contact.
- Pre-Sales Support: Assist the partner sales team during pre-sales processes by acting as the focal point for technical queries and demonstrating product capabilities. Working as liasion across multiple departments in the organization including Development and Product.
- Post-Sales Support: Provide ongoing technical assistance after the sale, ensuring satisfaction.
- Product Training: Train partners on effective product usage and best practices.
- Feedback Loop: Gather and relay partner feedback to our development teams for continuous improvement.
- Performance Monitoring: Track product performance and identify areas for enhancement.
- Solution Identification: Analyze partner needs and recommend upgrades or additional features.
Required Knowledge, Skills, and Abilities:
Technical Acumen: Solid understanding of digital technologies, software tools, and front-end development.
- Effective Communication: Excellent verbal and written communication skills to explain technical details to non-technical audiences.
- Analytical Thinking: Strong problem-solving abilities to address client challenges.
- Customer-Centric Approach: Ability to grasp client needs and provide timely solutions.
- Business Awareness: Understand the intersection of technical requirements and business goals.
- Mandatory proven work experience as a Technical Account Manager, minimum 5 years of applicable experience.
● 5+ years’ experience in Technical Account Management, Professional Services or Customer Success positions (Preferably in SaaS)
● Relevant BA/BS degree and/or relevant work experience
● A proactive problem-solver, multi-tasker that can perform effectively under pressure
● Ability to understand partner requirements, and tailor-fit product capabilities accordingly
● Technical orientation - a must
● Positive work ethic, ambitious and passionate attitude
● Strong quantitative and analytical skills
● Great presentation skills
● Excellent verbal and written communications skills
● Comfortable with conducting business via phone and email
● Some travel may be required