Verbit Partner Technical Services Manager 

United States, Oregon 

35091140

We’re a group of:

● Tech-savvy individuals who are always open to more growth and learning opportunities

● Adaptable and flexible people who thrive in a fast-paced, startup environment

● Creative minds who rethink and question how to outperform past results

Responsibilities Include:

• Partner Relationship Management: Build strong relationships with clients, acting as their primary technical point of contact.
• Pre-Sales Support: Assist the partner sales team during pre-sales processes by acting as the focal point for technical queries and demonstrating product capabilities. Working as liasion across multiple departments in the organization including Development and Product.
• Post-Sales Support: Provide ongoing technical assistance after the sale, ensuring satisfaction.
• Product Training: Train partners on effective product usage and best practices.
• Feedback Loop: Gather and relay partner feedback to our development teams for continuous improvement.
• Performance Monitoring: Track product performance and identify areas for enhancement.
• Solution Identification: Analyze partner needs and recommend upgrades or additional features.

Required Knowledge, Skills, and Abilities:

Technical Acumen: Solid understanding of digital technologies, software tools, and front-end development.

• Effective Communication: Excellent verbal and written communication skills to explain technical details to non-technical audiences.
• Analytical Thinking: Strong problem-solving abilities to address client challenges.
• Customer-Centric Approach: Ability to grasp client needs and provide timely solutions.
• Business Awareness: Understand the intersection of technical requirements and business goals.
• Mandatory proven work experience as a Technical Account Manager, minimum 5 years of applicable experience.

● 5+ years’ experience in Technical Account Management, Professional Services or Customer Success positions (Preferably in SaaS)

● Relevant BA/BS degree and/or relevant work experience

● A proactive problem-solver, multi-tasker that can perform effectively under pressure

● Ability to understand partner requirements, and tailor-fit product capabilities accordingly

● Technical orientation - a must

● Positive work ethic, ambitious and passionate attitude

● Strong quantitative and analytical skills

● Great presentation skills

● Excellent verbal and written communications skills

● Comfortable with conducting business via phone and email

● Some travel may be required