JPMorgan Asset Management – Client Support Spectrum 

Japan, Tokyo 

348529766

Job Responsibilities

• Support the team of area product owners in user research, analysis and day to day management of the product.
• Ensure representation of a wide range of users in the design of features or initiatives, often by facilitating user workshops.
• Support the product owner in prioritizing the backlog, clearly articulating the value of the initiatives that have been working on.
• Represent the enhancements of the product to users and ensure adoption of new features and of the product overall. Tracking user adoption and able to visualize user behavior patterns for business dashboard presentation
• Undertake business process engineering initiatives - Apply critical thinking to troubleshoot issues, proactively identify and develop new ideas / innovations that will add value to the business and team
• Provide deep knowledge of application / data servicing flows and requirements to facilitate planning and execution
• Interact proactively with internal stakeholders to understand business needs and draw up requirements
• Prioritize and drive enhancements effectively that are meaningful to users
• Initiate / support various global projects - develop and manage projects, ensure timely quality deliverables and report project progress

Required qualifications, capabilities and skills

• Experience as Project manager / Product Manager/ Business Analyst is required
• Ability to delve into details with a view to proactively solve issues, develop new ideas and add value to existing functions
• Strong project management skills, and experience implementing tech projects to deliver automation and improved processes having supported user testing, training, support
• Ability to multi-task and manage competing priorities / workflows
• Can do attitude to take on new challenges and succeed
• Ability to build relationships across global teams
• Ability to explain complex ideas and methods to business partners is essential

Preferred qualifications, capabilities and skills

• Good understanding of Investment Management Business, Mutual Funds, Managed Accounts, and/or Separate Accounts preferable
• Strong academic background with project experience accreditation is preferable with proven record of success
• Strong Microsoft office skills (Word, Excel, PowerPoint)
• In depth knowledge in process design and management
• Experience in Qlik Sense/Tableau, Python Coding is helpful
• Excellent communicator (written and verbal) with strong interpersonal skills in English and Japanese