Cisco Customer Delivery Architect 

United States, Georgia, Atlanta 

348024505

Your Impact:

• Lead and be a consultant to customer and Cisco teams on high-visibility issues and new product initiatives.
• Provide support for SONiC, IOS-XR, NCS1K, IOS-XE, and Nexus 3000 & 9000 products.
• Work closely with operations managers, sales, code developers, network engineers, and high-touch engineers to resolve customer issues.
• Establish and be an extraordinary partner with customer network operations engineers and network owners.
• Understand customer technology roadmaps to develop customized solutions and position Cisco’s value in solving customer business problems.
• Build and maintain long-term customer architecture and operations strategies.
• Advocate for current and new technologies relevant to customer architecture.

The desired attributes and capabilities for the ideal candidate:

• You possess a deep understanding of customer business models, motivations, and revenue generation methods.
• You are capable of working independently, with routine tasks and general mentorship for new assignments. Your consultative approach on large hyperscale networks is a key strength.
• You excel at resolving problems, identifying root causes, and delivering solutions achieving customer happiness.
• Strong expertise in SP Networking technologies and platform/domain knowledge.in IOS-XR, BGP, ISIS, MPLS, Segment Routing, NCS5500 Fretta, Cisco 8000 / Spitfire, and NCS1K.
• You possess expertise in leading extensive networking environments, enabling you to efficiently address network challenges.

Minimum qualifications

• 10+ years in customer-centric IT delivery roles.
• Deep knowledge of data center infrastructure, WAN or DC networking, and service provider networking technologies.
• Consistent record in leading Technical programs or projects.
• Understanding of software development lifecycle, SRE, Agile, Dev Ops.
• Able to analyze, isolate, and resolve issues with a high level of customer happiness.

Preferred qualifications

• CCIE preferred, or two of CCNP, DevNet Pro, ONEX Technology Blue Belt.
• Knowledge in network and software automation, microservices, containers, cloud, databases.
• Specific experience with this network operating system would be an asset.