Red hat Associate Technical Support Engineer - 

Italy 

347256580

What will you do:

• Support Red Hat’s customers using our OpenShift Ecosystem running on different Hybrid Cloud solutions (public providers including Azure, AWS, Google, and also on-premise deployments)

• Resolve our customers’ issues across different components in Red Hat Advanced Cluster Management for Kubernetes (https://www.redhat.com/en/technologies/management/advanced-cluster-management) as observability, policy-based governance, unified multicluster life cycle management, advanced application life cycle management, business continuity and others.

• Diagnose and troubleshoot technical problems as well as provide the root cause analysis

• Build on your expertise by going through intensive onboarding, which includes taking RHEL and RH Openshift Certifications, such as Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380), Multicluster Management with Red Hat OpenShift Platform Plus (DO480)

• Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat’s portfolio

• Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience

• Contribute to the global Red Hat knowledge management system

• Collaborate with your colleagues on different side projects, contribute to the success of the global team, and/or contribute to the OpenSource community.

What will you bring:

• Excellent communication skills, ability to analyze and effectively resolve complex customer issues

• Passion for problem-solving and investigation of the most complex customer and technical problems

• Team player attitude, open-minded and collaborative approach

• Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills

• Kubernetes, Openshift, podman containers, cloud providers (AWS / Azure, GCP), and general Linux such as bash, shell scripting in RHEL, or other Linux distros.

• Knowledge of Red Hat Advanced Cluster Management for Kubernetes or similar competitor Multicluster management control tool will be a plus.

• Ideally, professional experience with configuring and troubleshooting OpenShift or Kubernetes with its components such as logging, monitoring, networking, and storage.

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus