JPMorgan Commercial Banking – Control Manager Associate 

India, Maharashtra, Mumbai 

346682343

Job summary:

As a Control Manager Associate in the Commercial Bank, you will spend every day maintaining a strong and consistent control environment across Commercial Bank Wholesale Lending Services (WLS) and specifically India Structured products. You will be responsible for supporting all control related efforts with respect to regulatory requirements, including regulatory change project management and development and maintenance of critical reporting to stakeholders. In addition, you will be providing support for the end-to-end execution of Control & Operational Risk Evaluation (CORE) requirements, including control breaks and resolutions, to reduce financial loss, regulatory exposure and reputational risk. You will be supporting all of the control related efforts for the Wholesale Lending Services Operations and will be part of the Control and Continuity Services team. Every day you will be working closely with various Operational roles and peers across the Business Operations Executive (BOE) team and will engage with legal, compliance, risk, audit and technology control functions.

Job responsibilities:

• Work with local Credit Product Delivery team, offshore Asia Loan Operations team and other Mumbai stakeholders to meet and surpass the increasing demands from local regulators and auditors.
• Understand the local regulatory, compliance landscape and maintain regulatory change governance procedure, control & process adherence.
• Project manage regulatory change implementation for changes impacting Wholesale Lending Services.
• Support internal and external audits including compliance related and regulatory exams. Co-ordinate audit requests for information.
• Develop and maintain meaningful regulatory exam tracking, escalation and reporting protocol and metrics for senior stakeholders.
• Help establish/reinforce control governance and reporting to identify meaningful metrics to inform on health of operational risk and control environment; escalate control breaks based on key reporting indicators; and provide input to control forums.
• Support business partners to conduct in-depth analysis of key processes, gaps, heightened risks, and adequacy of control completeness, accuracy, and timeliness, providing expertise in risk/controls and the development and support of corrective action plans.
• Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk practices and Control programs including: risk mitigation, key risk indicators, control design and effectiveness evaluation/testing
• Handling ongoing maintenance of WLS’s risk assessment structure in the firm’s Compliance and Operational Risk Evaluation (CORE) system with respect to APAC and its continued evolution.
• Perform action plan validation testing and support Quality Assurance testing and/or CORE testing in support of control objectives.
• Be responsible for thorough ad hoc reviews and controls testing, ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.

Required qualifications, capabilities and skills:

• Bachelor’s degree or equivalent experience required
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Knowledge of tools like tableau or any other similar tools
• Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner. Networking – strong interpersonal skills; strong collaboration and relationship building skills
• Strong problem solving and analytical skills. Ability to design and drive effective action plans to completion within deadlines to mitigate risk and control issues
• Experience end to end risk management life cycle including:
  1. Knowledge of Risk Management Tools
  2. Designing and implementing controls across multiple teams and locations
  3. Performing risk assessments
  4. Issue management and Issue validation
  5. Risk Reporting and preparation of Dashboard

Preferred qualifications, capabilities and skills:

• Minimum 5+ years of experience in financial services industry with background in controls, operations, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business related function/operation
• Business knowledge - ability to understand a complex global business, regulatory requirements, and operational risk
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making