Team8 Port-Technical Support Specialist 

Israel, Tel Aviv District, Tel Aviv-Yafo 

345473339

Responsibilities:

• Answering technical support questions, assisting users and customers as they use Port.
• Building a knowledge base that will make using the product and its documentation easier.
• Work closely with our Developers, Product Managers, Customer Success and Sale Engineers, working hand in hand to help bring our developer portal product to life.
• Build the tools and methodologies to manage and improve the support process.

• 2+ years of professional support engineering experience.
• Experience in customer support roles, interacting with customers via chat and video.
• Strong technical troubleshooting and problem solving skills.
• English – excellent written and verbal communication skills.
• A collaborative team player skilled in driving initiatives to successful achievements.
• Experience in Python – advantage.
• Familiarity with cloud-native infrastructure tools such as K8s and Helm – advantage.