Job Purpose
The team is working with multiple ICE teams globally such as Data, account managers, product. Constantly taking more responsibilities and getting exposure to new product.
Responsibilities
- Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies
- Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken
- Support clients across the different reference data, pricing and index level inquiries, methodology question etc.
- Analyze valuation disputes and discrepancies, and troubleshoot technical issues
- Use multiple types of tools and systems to conduct analysis
- Problem solving and troubleshooting
- Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers
- Identify trends to address with the client or internally to improve client experience and workflow
- Communicate with colleagues to maximize efficiencies
- Tracking client questions and issues
Knowledge and Experience
- Bachelor's degree in a financial field required - this is a graduate position.
- Basic knowledge/ understanding of the Financial Services industry
- Able to learn quickly
- Organized and multi-task
- Problem solving skills
- Critical thinking
- Team player
- Technical skills
- Ability to work under pressure
- Effective listening, verbal and written communication skills
- Experience in a professional work environment
- Positive attitude and deep customer service orientation
- Working days are Monday-Friday- you will be required to be in the office 5 days a week
