JPMorgan Client Service Specialist 

India, Maharashtra, Mumbai 

344916895

Job Responsibilities:

• Providing support for inquiries will be received via phone and internal case transfer for clients and internal partners.
• Troubleshooting of login to JP Morgan Access related issues
• Troubleshooting of wire import & NACHA failures.
• Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards.
• Accurate and timely documentation of all inquiries received.
• Support the development and maintenance of policies, procedures, and training materials.
• Escalation of issues as necessary, ensuring that the defined escalation procedures are followed.
• Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals.

Required Qualifications, Skills and Capabilities:

• You must have 2+ years of Customer Service experience.
• You must have a bachelor's degree
• Flexible to work in night shifts.
• Able to work on holidays and outside of normal coverage times as needed.
• Be self-motivated and self-managing, demonstrating sound judgment and effective decision making.
• Effective analytical approach and complex problem solving skills.
• Effective time management and organizational skills
• Strong spoken and written communication skills.
• Able to translate complex technical information into simple terms.
• Ability to communicate and consult with clients concerning highly sensitive information
• Able to build and maintain good working relationships with business partners and technology.