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JPMorgan Client Service Specialist 
India, Maharashtra, Mumbai 
344916895

20.07.2024

Job Responsibilities:

  • Providing support for inquiries will be received via phone and internal case transfer for clients and internal partners.
  • Troubleshooting of login to JP Morgan Access related issues
  • Troubleshooting of wire import & NACHA failures.
  • Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards.
  • Accurate and timely documentation of all inquiries received.
  • Support the development and maintenance of policies, procedures, and training materials.
  • Escalation of issues as necessary, ensuring that the defined escalation procedures are followed.
  • Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals.

Required Qualifications, Skills and Capabilities:

  • You must have 2+ years of Customer Service experience.
  • You must have a bachelor's degree
  • Flexible to work in night shifts.
  • Able to work on holidays and outside of normal coverage times as needed.
  • Be self-motivated and self-managing, demonstrating sound judgment and effective decision making.
  • Effective analytical approach and complex problem solving skills.
  • Effective time management and organizational skills
  • Strong spoken and written communication skills.
  • Able to translate complex technical information into simple terms.
  • Ability to communicate and consult with clients concerning highly sensitive information
  • Able to build and maintain good working relationships with business partners and technology.