JPMorgan Client Service Specialist 

India, Maharashtra, Mumbai 

670269218

As a Client Service Specialists , you will balance your focus on business results with offering options and finding solutions to help our customers.

Job Responsibilities:

• You are Are very comfortable communicating with customers in a metrics-driven environment
• You are able to navigate multiple technologies while staying engaged our customers
• Demonstrate resiliency, and extreme adaptability in a fast-paced environment
• Possess strong customer focus with the ability to have detailed conversations with our customers
• Take ownership of each customer interaction while treating customers with respect and responding with empathy
• Document customer account activities thoroughly and concisely
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make appropriate decisions on behalf of our customers quickly and effectively
• Effectively prioritize work to ensure efficiency
• Abide by all applicable regulatory and department practices and procedures
• Have the ability to work independently and in a team environment
• Think critically and exercise independent judgement

Required qualification, skills and capabilities:

• You must have a Bachelor's degree or above
• You must be willing to work in an environment that requires 100% phone-based customer interaction
• Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred