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JPMorgan Client Service Specialist 
India, Maharashtra, Mumbai 
670269218

31.08.2024

As a Client Service Specialists , you will balance your focus on business results with offering options and finding solutions to help our customers.

Job Responsibilities:

  • You are Are very comfortable communicating with customers in a metrics-driven environment
  • You are able to navigate multiple technologies while staying engaged our customers
  • Demonstrate resiliency, and extreme adaptability in a fast-paced environment
  • Possess strong customer focus with the ability to have detailed conversations with our customers
  • Take ownership of each customer interaction while treating customers with respect and responding with empathy
  • Document customer account activities thoroughly and concisely
  • Demonstrate personal excellence including punctuality, integrity, and accountability
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Make appropriate decisions on behalf of our customers quickly and effectively
  • Effectively prioritize work to ensure efficiency
  • Abide by all applicable regulatory and department practices and procedures
  • Have the ability to work independently and in a team environment
  • Think critically and exercise independent judgement

Required qualification, skills and capabilities:

  • You must have a Bachelor's degree or above
  • You must be willing to work in an environment that requires 100% phone-based customer interaction
  • Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred